You will not be allowed to compare more than 4 products at a time
View compareFrequently Asked Questions (FAQ)
At Dwarkas, we believe purchasing jewellery should feel effortless and reassuring.
Below are answers to the questions our clients most often ask.
Visitng Dwarkas
Can I visit your store?
Yes, We welcome you to experience our collections in person at our store in Jaipur. Our team will be delighted to assist you.
Do I need an appointment to visit?
Walk-ins are always welcome. However, for bridal selections or personalised consultations, we recommend scheduling an appointment in advance.
Do you offer personalised consultations?
Yes, Our jewellery specialists provide personalised guidance to help you select or design the perfect piece.
Our Jewellery
What type of jewellery do you offer?
Dwarkas offers a curated collection of gold, diamond, and gemstone jewellery, designed for everyday elegance, celebrations, bridal occasions, and timeless luxury.
Do you create customised jewellery?
Yes, We specialise in bespoke jewellery, where our designers work with you to create a piece that reflects your style, occasion, and story.
Can I modify a design I see on your website?
In many cases, Yes. Our team can guide you on options such as gold colour, gemstone choice, or size adjustments.
Quality & Authenticity
Are your diamonds and gemstones certified?
Yes, Our diamonds and gemstones are certified by reputed laboratories such as International Gemological Institute (IGI) and International Diamond Institute (IDT).
Is your gold hallmarked?
Yes, All gold jewellery from Dwarkas carries the official hallmark from the Bureau of Indian Standards (BIS), ensuring certified purity and authenticity.
How do I know the quality of the jewellery?
Each piece undergoes multiple quality checks and is delivered with detailed specifications and a third-party authenticity certificate.
Orders & Purchases
Is it safe to purchase jewellery online?
Yes, Our website uses secure payment gateways and encrypted transactions, ensuring a safe and seamless purchase experience.
Can I reserve or pre-book a design?
Yes, If you would like to secure a particular design, our team can assist you with reserving or pre-booking it.
Do you offer jewellery suitable for gifting?
Absolutely, Many of our pieces are designed to make meaningful gifts for special occasions.
Do you offer gift wrapping?
Yes, Every purchase can be presented in elegant Dwarkas packaging, perfect for gifting.
Payments
What payment methods do you accept?
We accept cards, bank transfers, UPI, and cash (for in-store purchases)
Do you offer EMI options?
EMI options may not be available for now.
Shipping & Delivery
Do you ship jewellery across India?
Yes, We offer secure and insured delivery across India.
Is the jewellery insured during shipping?
Yes, All shipments are fully insured until they are safely delivered to you.
How long does delivery take?
Delivery timelines depend on whether the jewellery is ready-to-ship or made-to-order. Our team will confirm the expected timeline at the time of purchase. However in general:
Ready items: 6-9 working days
Production items: 15-20 working days
After Your Purchase
Do you offer exchange or buyback?
Yes, Dwarkas offers exchange and buyback options as per our terms. For complete details please visit our return policy page.
Can I resize my jewellery?
Resizing services are available for most designs. Our team will guide you based on the specific piece. For complete details please visit our return policy page.
Do you provide cleaning and maintenance services?
Yes, We offer professional jewellery cleaning and care services to maintain the brilliance of your Dwarkas jewellery.
